I tired to help some one with viruses, malware, trojans or what not that they have on their system. I told them to use "Malwarebytes" They siad it found tons of items (thats good) now they said their system is running better.

I told them we are not done yet I told them to go to my Google group and download HijackThis do a system scan save a logfile so they can copy & paste the information to me via my forum blah blah don't remove anything until I tell them what to remove blah blah (Us virus removal gurus know this all to well).

They understood that they could not remove anything until I told them what to remove that doing so could make their OS system useless.

What they couldn't understand is how to start a scan using HJT save a log file and how to copy and paste the info to a forum. I explained it plain English in the simplest way I could also maked snapshots to show how to use HJT saving the logfile copying & pasting the info also how to post it to my forum.

What the noobs don't understand is is how to follow instructions to the letter, if they are not going to follow instruction they are wasting my (our time) time the help we offer people is free at least they could do is follow our instructions to the letter they have no clue following our instructions is the only way to go to guarantee that their system will be cured.

They have no clue the things we learned or know about viruses, computer tweaks, tricks, and troubleshooting isn't easy we weren't born with this knowledge we had to learn it, read tons of material, hours of trial and error, also some of us went to school for this whom might of paid tons of money at least they can do (the noobs) is pay attention.


Anyone else experience this who try to help others?

Attach file:

---

  Capture-1.jpg (41.92 KB)